Refund policy

RETURN & CANCELLATION POLICY

Returns We have a 14-day return policy. You have 14 days after receiving your item to request a return. In-store returns are also accepted under the same terms of this policy.

To be eligible, items must be unworn, unused, with tags attached, and in original packaging. A receipt or proof of purchase is required.

To start a return, contact us at yomartez@yo-martez.com and obtain approval first. If approved, we'll provide return instructions. Customers must arrange their own return postage; we do not provide return shipping labels. Items sent back without prior approval will not be accepted.

Return Conditions & Fees

• A restocking fee of 10% may apply only to customer-requested exchanges, such as size swaps. We will not charge this fee for damaged, defective, or incorrect items caused by a problem on our end.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
• Sale items and gift cards are final sale and cannot be returned.
• Custom or personalized items are non-returnable.

Damages & Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges We offer exchanges for size swaps and for items that arrive damaged or incorrect, subject to replacement availability. Contact us to request an exchange.

Cancellations Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, orders may have already been processed or fulfilled and cannot be cancelled. Contact us immediately at yomartez@yo-martez.com or (325) 901-0120 if you need to cancel.

Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–10 business days.